Momence Booking Software FAQ's & Support
Why is a booking system (called momence) being used?
Having a booking system automates more of the time-consuming business admin tasks and frees up Alison's time for more creative pursuits... like learning new routines!
can i just turn up for class without booking in advance?
You can, however there are advantages to booking. Booking helps ensure class will go ahead. Students who are booked will receive an auto email notification if class is cancelled. If you choose not to book into classes you will not receive an email informing you of this and run the risk of turning up to an empty venue if class is cancelled. Maybe consider joining the Lower Hutt: Joy of Movement WhatsApp group as class cancellation and other important notices will be placed on this chat. Admins (Alison + Penne) are the only ones who can post, so it's for notifications only, not general chat. A cancellation notice will also be placed on the home page of Alison's website IF time allows.
how do i sign up for momence?
Activate your Momence account here.
If you have a smartphone, you can download the Momence app from Apple's App Store or Google Play.
If you have previously purchased from Alison's website you may already have a Momence account, as you would've been prompted to enter a login email address and to create a password. If you download the Momence mobile app and register using the same email address, you'll see 'Alison Whitton' as a shortcut.
If you have a smartphone, you can download the Momence app from Apple's App Store or Google Play.
If you have previously purchased from Alison's website you may already have a Momence account, as you would've been prompted to enter a login email address and to create a password. If you download the Momence mobile app and register using the same email address, you'll see 'Alison Whitton' as a shortcut.
HOW DO I BOOK CLASSES?
You can book into Nia classes the following ways:
1) From the Momence app on your mobile device. Here's some info to help you
2) From Alison's website; aliwhitton.com/bookings
3) From the Momence website; https://momence.com/u/aliwhitton
4) If you do not have a smart phone or easy access to a computer, please let Alison know via text (021 881 849) and she will manually book you into class or cancel your booking as the case may be.
For the first 3 methods of booking you may first need to search for my class listing. If you've not booked via the Momence app before, you may need to search for Ali Whitton (or Alison Whitton). Once you've found the host, click on 'Classes' from the menu and select the class you wish to book into. If you have paid for a Class Pass this should be loaded against your name as a "membership" and you should be able to book into class using your class credits.
Please read the T's and C's for your pass so you understand the requirements around bookings, cancellations, refunds, class credits etc.
1) From the Momence app on your mobile device. Here's some info to help you
2) From Alison's website; aliwhitton.com/bookings
3) From the Momence website; https://momence.com/u/aliwhitton
4) If you do not have a smart phone or easy access to a computer, please let Alison know via text (021 881 849) and she will manually book you into class or cancel your booking as the case may be.
For the first 3 methods of booking you may first need to search for my class listing. If you've not booked via the Momence app before, you may need to search for Ali Whitton (or Alison Whitton). Once you've found the host, click on 'Classes' from the menu and select the class you wish to book into. If you have paid for a Class Pass this should be loaded against your name as a "membership" and you should be able to book into class using your class credits.
Please read the T's and C's for your pass so you understand the requirements around bookings, cancellations, refunds, class credits etc.
ARE THERE ALTERNATE PAYMENT OPTIONS?
Yes, and the alternative payment method helps you avoid fees!
If you do not wish to pay for class via the Momence booking page on the website (which involves fees), you're welcome to pay via online banking into the following ASB account; 12-3449-0112479-00 and reference your name and chosen pass or class. In this case Alison will manually load the pass and the associated number of class credits in Momence (within 24 hrs of payment), enabling you log into your Momence account and manage your bookings.
You are also welcome to pay cash at class. Correct amount is appreciated:)
If you do not wish to pay for class via the Momence booking page on the website (which involves fees), you're welcome to pay via online banking into the following ASB account; 12-3449-0112479-00 and reference your name and chosen pass or class. In this case Alison will manually load the pass and the associated number of class credits in Momence (within 24 hrs of payment), enabling you log into your Momence account and manage your bookings.
You are also welcome to pay cash at class. Correct amount is appreciated:)